Intelligence Solutions

Privacy Policy

Who we are

Intelligence Solutions LLC (“we”, “us”) runs this website, intelligencesolutions.net, and is responsible for the personal information described in this policy. Under European and UK data protection law, that makes us the data controller.

This policy covers three groups of people: anyone who visits the site, anyone who contacts us through it, and our clients who sign in to the client portal. It explains what we collect, why, who helps us handle it, and what you can ask us to do with it.

What we collect

We collect only what you give us, plus the technical records any website’s hosting keeps. We do not use analytics, advertising or tracking tools of any kind.

If you visit the site

  • Technical records kept by our hosting providers: your IP address, the page requested, the time, and your browser’s description of itself (user agent). They are kept to deliver pages and keep the site secure. We do not use them to identify or follow individual visitors.
  • Your light/dark display preference, if you change it. It is stored in your own browser and never sent to us (see Cookies and browser storage).

If you contact us through the contact form

  • Your name, email address and message.

If you are a client with a portal account

  • Account details: your name, email address, username and password. Your password is stored only in a scrambled (hashed) form that cannot be turned back into the password.
  • Your access level: whether your account includes Technical Support articles.
  • Sign-in records needed for security: a short-lived count of failed sign-in attempts (15 minutes, linked to a scrambled form of the username, not the username itself), and a session number that lets us sign you out of every device at once.
  • Password reset requests: when you ask to reset your password, we email a one-time link to the address on your account.

We do not collect payment details, government ID numbers, health information or any other sensitive category of personal information.

How and why we use it

We use your information only for the purposes below. For each one, we also name the legal basis that European and UK law asks us to give.

Reply to your inquiry

  • Information used: name, email address, message
  • Legal basis (EU/UK): taking steps you asked for before a possible contract; our legitimate interest in answering inquiries

Provide the client portal and its articles

  • Information used: account details, access level
  • Legal basis (EU/UK): performing our contract with you

Keep accounts secure (sign-in, password resets, signing out stolen sessions, blocking repeated failed sign-ins)

  • Information used: account details, sign-in records
  • Legal basis (EU/UK): our legitimate interest in security; performing our contract

Deliver the website and protect it from abuse

  • Information used: technical records kept by our hosting providers
  • Legal basis (EU/UK): our legitimate interest in running a secure website

Meet legal obligations (for example, responding to a lawful request)

  • Information used: whatever the obligation covers
  • Legal basis (EU/UK): legal obligation

What we never do with your information:

  • We do not sell it, and we do not share it for cross-context behavioral advertising (as California law defines both).
  • We do not send marketing emails or add you to a mailing list.
  • We do not profile you or make automated decisions about you that have legal or similarly significant effects.
  • We do not use it to train artificial-intelligence models.

Who handles it for us

A small number of third-party service providers process information on our behalf, only to provide their services to us and keep them secure. They may not sell it or use it to market to you.

Website hosting provider hosts the website and the content system behind it, including client accounts.

  • Information they handle: everything stored on the site: account details, sign-in records, and technical records of every request

Content delivery and security network delivers pages quickly and filters out malicious traffic.

  • Information they handle: technical records of every request; it may set a short-lived security cookie (see Cookies and browser storage)

Email delivery services deliver contact-form messages to our inbox, and password reset emails to clients.

  • Information they handle: your name, email address and message; for clients, your email address and the reset link

Contact-form messages then sit in our ordinary business email inbox. They are not copied into a database, a customer-relationship system or any other store.

We will also disclose information if the law requires it, or to protect our rights or someone’s safety. If our business is ever sold or merged, client information would pass to the new owner under the same protections, and we would tell clients first.

Where your information is processed

We are based in the United States, and our service providers store and process information there. If you are in the European Union or the United Kingdom, your information is therefore transferred outside it. Where that happens, our providers rely on recognized safeguards, such as the EU-U.S. Data Privacy Framework (and its UK Extension) or the standard contractual clauses approved by the European Commission and the UK.

Cookies and browser storage

We use a small number of cookies, and every one of them is strictly necessary. They keep clients signed in to the client portal, protect our sign-in forms from misuse, let our own staff preview unpublished content, and help our third-party hosting network tell people from automated attacks. We do not use analytics, advertising or social-media cookies, so there is nothing to opt in to or out of.

Sign-in cookies last no more than 7 days, or until you sign out; the rest last between a few minutes and a few hours. A visitor who never signs in receives, at most, a short-lived security cookie set by our hosting network.

If you switch the site between light and dark mode, your browser remembers the choice in its own storage. It is never sent to us.

You can block or delete cookies in your browser settings. If you block the sign-in cookies, the client portal will not work.

How long we keep it

We keep information only as long as the purpose needs it, then delete it.

  • Contact-form inquiries: up to 12 months, then deleted, unless the inquiry leads to working together, when it becomes part of our client records
  • Client portal accounts: until you ask us to delete your account. We then delete it, except anything the law requires us to keep
  • Sign-in sessions: 7 days, or until you sign out
  • Failed sign-in counts: 15 minutes after the last failed attempt
  • Password reset links: 24 hours, or until used
  • Hosting providers’ technical records and backups: for the periods our hosting providers set for security and recovery

You can ask us to delete your information sooner at any time (see Your rights).

How we protect it

We protect your information with safeguards suited to a small business that holds very little of it:

  • Every page and request travels over an encrypted (HTTPS) connection, and browsers are told never to use an unencrypted one.
  • Passwords are stored only in hashed form; we can never see yours.
  • Repeated failed sign-ins are blocked for 15 minutes, and we can end every session on an account at once.
  • Sign-in cookies are encrypted, marked secure, and unreadable by scripts on the page.
  • The system that stores client accounts is not linked from the website, and only named staff can sign in to it.

No method of storing or sending information online is completely secure. If a breach ever affects your personal information, we will tell you and any regulator as the law requires.

Your rights

Wherever you live, you can ask us to:

  • tell you what personal information we hold about you, and give you a copy;
  • correct anything that is wrong;
  • delete it.

Email awisness1@gmail.com with your request. We may ask you to confirm your identity first, usually by replying from the email address we hold for you. We will not charge you, and we will not treat you differently for asking.

If you live in California

The California Consumer Privacy Act, as amended, gives you the rights above (to know, correct and delete), plus:

  • The right to opt out of the sale or sharing of your personal information. We do not sell or share personal information, as those terms are defined, and have not done so in the past 12 months.
  • The right to limit use of sensitive personal information. We do not collect any.
  • The right not to be discriminated against for using these rights.

In the past 12 months we collected these categories, from you directly and from your use of the site: identifiers (name, email address, username, IP address), internet activity (technical records of requests to the site), and account credentials for portal clients. We used them only for the purposes listed in How and why we use it. We disclosed them only to the service providers listed in Who handles it for us, for those purposes. You may use an authorized agent to make a request; we may ask for proof of their authority. We respond within 45 days.

If you are in the European Union or the United Kingdom

The GDPR and UK GDPR give you the rights above, plus the right to:

  • restrict how we use your information while a concern is resolved;
  • object to our use of it where we rely on legitimate interests;
  • receive it in a portable, machine-readable format, and have it sent to someone else;
  • complain to a supervisory authority: the data protection authority where you live or work, or in the UK the Information Commissioner’s Office (ico.org.uk).

We respond within one month. We would always prefer the chance to put things right ourselves first.

Children

This site is for businesses and the people who work for them. It is not directed at children under 16, and we do not knowingly collect information from them. If you believe a child has sent us information, contact us and we will delete it.

Changes to this policy

If what we do with your information changes, we update this page and the date below. If a change materially affects how we use information we already hold, we will tell clients by email before it takes effect.

Last updated: October 30, 2026

Contact us

For any question or request about your personal information:

  • Email: awisness1@gmail.com
  • Or use the contact page.